Managed IT Services

Managed IT Services that Increase Your Company’s Competitive Advantage

Successful business owners look to Complete Technology Solutions (CTS) when they need a single trusted technology advisor that understands their business and objectives, allowing them to focus on growing their business. Instead of using technology as a necessary evil, we work with you to figure out your business goals and help leverage your investment in technology to maximize productivity and profitability.

What Can Partnering with CTS for Managed IT do for You?

We offer ongoing Virtual Chief Information Officer (vCIO) services to plan and oversee the client’s entire IT infrastructure and provide on-site Partner Alignment Leader (PAL) services to ensure everything is implemented and providing maximum ROI. As a team, we focus on proactive consultation to assist with:

  • Technology updates for a fixed cost
  • Protection from cyber-attacks
  • Securing and streamlining the remote workforce
  • Developing a business continuity plan
  • Regular business consultations, including risk assessments, budget reviews and road mapping

Financial considerations are an important component of risk management. Our CTS Complete program provides a fixed monthly technology cost with an obsolescence guarantee, allowing ongoing technology updates while maintaining your monthly costs.

“We have worked with CTS for 27+ years, with them originally managing our phone system. Over the years, we have added several other managed services due to their exceptional customer service, great products, and they helped us lower our costs. Their staff is honest, knowledgeable, professional, and always quick to respond (even after hours). They never try to sell us services or products that we do not need. I often receive feedback from 3rd party vendors on how great the CTS staff was to work with. One of the best benefits to us has been their low employee turnover. We previously had problems with a few other companies’ high employee turnover rate resulting in inaccurate or longer resolution times.”

-Kim Stambaugh
City of Mascoutah, IL

Our Approach to Managed IT Services

CTS provides your company peace of mind by delivering Managed IT Support services that stabilize your network, keep your data secure, and streamline your business technology operations, all at an affordable monthly rate.

Interactive Quarterly Business Reviews

Meet with CTS experts to discuss your company vision. They will align that concept with industry best practices and the appropriate technology to help you reach business goals.

24×7 Proactive Network Monitoring & Management

Reduce costs, eliminate risks and avoid downtown through constant, proactive monitoring and management of your network. CTS can identify and respond to potential threats BEFORE they cause disruption.

Help Desk Services

Get comprehensive and individualized IT support from highly skilled, experienced and personable staff. If they can’t solve the problem remotely, CTS field technicians will travel to you to address the issue.

Network Security

Every year, threats increase exponentially, along with the costs that accompany those breaches. CTS will minimize your risks and protect your company’s data and network so you can rest easy.

Desktop Management

Keep your workstations operating at peak performance and efficiency. CTS’s proactive security solutions for desktops include next-gen anti-virus, malware prevention, automatic scripts and patch management.

License Management

Eliminate your auditing concerns by getting the CTS support and expertise you need to correct inaccurate or missing licensing information and avoid fees that can result from gaps in licensing.

Compliance

Non-compliancy can expose your business to large fines and penalties. Achieve, maintain, and demonstrate regulatory or industry-based compliance through CTS support audits, security and archiving.

Server Management

Ensure your servers are operating at peak performance. CTS can help optimize your servers through virtualizations as well as keep them secure.

Business Continuity & Disaster Recovery Plans

CTS can keep your company running, even after a disaster or system failure, by crafting a business continuity plan. Our disaster recovery plans allow for uninterrupted access to information, even during a crisis.

Cloud Services

Take advantage of the cost savings and scalability that cloud solutions provide for hosted IT, voice and collaboration services. CTS can also help you leverage the cloud for backup and disaster recovery.

Explore thought leadership from the experts at CTS.

Check out our blogs to gain insights into trends in technology, approaches to cybersecurity, and ways to grow and transform your business.

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