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TESTIMONIALS

Customer satisfaction is one our top priorities, and nothing makes us happier than meeting the needs of our clients. Here are just a few things they had to say about their CTS experiences. 

“We have used CTS for years and are always very pleased with the equipment and service. Joe, the installation tech was outstanding! He was extremely knowledgeable about the system was very professional!”

Veterans Airport of Southern Illinois – Marion, IL – Managed Phone System

– Hope Patterson

“We have been a managed phone and IT customer of CTS since 2011. CTS is a great group of individuals who are knowledgeable, responsive, thorough and friendly. They are always one step ahead of the game by pro-actively managing our network. CTS provides great insight on how to better manage our operations through new technology. I would highly recommend you take an in-depth look at how they can benefit your business.”

Urology Associates – Cape Girardeau, MO – Managed IT & Managed Phone System

– Lisa Nussbaum, Business Manager

“I have never seen a more satisfied and happy customer in my 25 years in telecom! The install went almost flawlessly. Tim and Chris and the rest of the CTS crew are absolutely amazing. They are professional, kind, smart and were really a pleasure to work with. Will is happy – although we still have additional work to do, he is positive and has a lot of confidence in his decision to go with us. I really want to thank you for the hard work and patience in seeing this job completed. Thank you!”

Lyric Opera House – Chicago, IL – Managed Hosted Phone System

– Vic Levinson, Prime Telecommunications Inc.

 

“I am constantly impressed with your staff. They are phenomenal!”

Family County Counseling Center – Vienna, Illinois

– Rollie Hawk

 

“I have nothing but praise for CTS. Everyone is great to work with from the people in the office to the technicians out in the field. I consider this a top notch company!”

St. Matthew U.M.C. – Belleville, IL – Managed Phone System

– Glenn Todd, Director

“Everyone we have worked with at CTS in getting our new phone system has been exceptional. Tim and Chris were very knowledgeable and very helpful in helping us all adjust and learn the new system. Debbie was more than patient with me and is someone I know I can always count on if I have questions in the future.”

Law Office of Morris Lane Harvey – Mt. Vernon, IL – Managed Phone System

– Laura Walters, Manager

 

“The staff at CTS is world class. I enjoy working with them. They are quick to deal with anything I need. As a fast growing company, I feel our network is in good hands…both from a stability and security standpoint. I would recommend them to anyone.”

Semco – Perryville, MO – Managed IT & Managed Phone System

– Keith Robinson, Owner

 

“CTS has managed WADI’s IT and phones for a number of years now. They are quick to respond to problems and their staff work hard to come up with creative solutions, making life much easier for our staff. We are pleased with our service and would recommend CTS to those looking for a reliable company to manage IT and phones.”

Wabash Area Development, Inc. – Enfield, IL – Managed IT & Managed Phone Systems

– Lena M. Hicks, Deputy Director

 

“We have been a customer of CTS for over 25 years. The professionals at CTS are knowledgeable and well experienced in both standard and VOIP phone systems. We are extremely happy with the product and services they provide. CTS is always prompt, always professional & always proactive. CTS takes care of our phones so we can take care of our business!”

Buena Vista National Bank – Multiple locations across MO & IL – Managed Phone Systems

Tanya Cowan, Vice President/CFO

 

“Partnering with CTS has allowed our business to keep up with the latest technology. With their VOIP phone service and their management of our computers and networking, we have an edge over the other transportation businesses in our area!”

Jung Truck Service – Mascoutah, IL – Managed IT & Managed Phone System

– Cathy Jung, Owner

 

“We have been using CTS for several years and have been very pleased. They have been knowledgeable and easy to deal with. They were able to assist with the many features of the phone system to customize it to the needs of our business. Both when we were using a full-fledged call center, and now that we have downsized our firm and are using a phone tree.”

The Law Offices of Mueller & Haller, LLC. – Belleville, IL – Managed Phone System

– Kathy Mueller, Manager

 

“CTS is a great company. From our initial contact through exploring options to find the perfect solution they were well informed and helpful. Updating our outdated phone system and replacing it through the lease program was a good option for us and provides the support we need. Our business is simply about beautiful floors and it’s nice to know we have CTS to be the experts for our phone system.”

Collins & Sons Flooring America – Swansea, IL – Managed Phone System

– Lynn Collins, Owner

 

“I have worked with CTS as a Superintendent at two school districts and they have always provided solutions to fit our needs. Their responsiveness and ability to attend to our needs and make our staff feel comfortable has always been first class.”

Millstadt Community Consolidated School District #160 – Millstadt, IL – Managed Phone System

– Jonathan Green, Superintendent

“On behalf of the Troy/Maryville/St. Jacob/Marine Chamber of Commerce, we just wanted to say how pleased we are with your continuing service for our Chamber. The customer service stands out with real live people, staff who arrive with a smile, e-mails that are responded to immediately and extremely knowledgeable staff. Your phone system has been part of our Chamber family for over 15 years and we continue to love all of the great features the system has to offer.”

*Managed Phone System

Dawn Mushill

Executive Director, Troy/Maryville/St. Jacob/Marine Chamber of Commerce – Troy, IL

“We went live today on the phone system and things went very well. Your team did an excellent job on the project overall. Good action plans and the dates were met and the go live hit to the minute today. Your team is very good technically and with our team from customer relationship standpoint. This is one of the best managed project I have seen by supplier in 30 years of management. Please thanks the entire team on my behalf.”

*Managed Phone System

 

Frank Kretchman

V.P., Empire Comfort Systems, Inc. – Belleville, IL

“First, I just want to say that your customer service is the best I have ever dealt with. I mean this honestly. Your technicians are truly the best. I would like to give a shout out to Arik who was at our office today. This young man was able to solve a very frustrating problem we had by switching over to AT&T. He handled it perfectly and professionally when I dealt with nothing but rudeness and being on hold all day yesterday and today with AT&T. He was able to fix and solve the problems that AT&T created and called AT&T on our behalf to get everything worked out. He is amazing! I told him so and thought you should know as well.

Unfortunately, the only emails companies get are complaints. I wanted to change that by sending one that simply shows my gratitude and appreciation for CTS…and for Arik. I simply wish that other companies would take direction from CTS on how to treat their customers. It is also refreshing to see the technicians that work for CTS enjoy their job and the company they work for. That just shows me that this is a great company and I am so thankful we have you.”

Laura E. Walters

Harvey Behme & Associates, P.C. – Mount Vernon, IL

“CTS service was awesome, and I cannot praise the 4 individuals enough. Bruce was excellent at helping us select what would best serve our needs. He was patient and understanding when I would ask the same questions over and over. Debbie helped us get the install set up, and what we needed when we needed it. She was courteous, and had a lot of patience with me as we tried to get dates that would would for both of us. Steve, wow….Steve knows his job…he was awesome to work with, getting everything done in his time frame. He had these lines and phones set up and ready to go in no time. Arik…I cannot say enough about Arik, he was patient with all our questions, getting everything like we need it. Courteous, when others would have been quick to lose some cool. If something was not right, Arik was here to get it corrected, and he would work, till it got corrected. He would stop by to make sure everything was still working as it should, and that we understood everything. He went above and beyond to make sure we were satisfied. Each of these 4 individuals made it possible for us to have these phones up and running as quickly as possible. Without their knowledge and dedication to their job, it would not have been possible. Thank you Bruce, Debbie Steve and Arik for making my job that much easier…CTS is Awesome……Thank you so much….”

*Managed Phone System

Gina Stearns

Cherry Insurance Services, Inc. – Carbondale, IL