TESTIMONIALS

“On behalf of the Troy/Maryville/St. Jacob/Marine Chamber of Commerce, we just wanted to say how pleased we are with your continuing service for our Chamber. The customer service stands out with real live people, staff who arrive with a smile, e-mails that are responded to immediately and extremely knowledgeable staff. Your phone system has been part of our Chamber family for over 15 years and we continue to love all of the great features the system has to offer.”

*Managed Phone System

Executive Director, Troy/Maryville/St. Jacob/Marine Chamber of Commerce – Troy, IL

“We went live today on the phone system and things went very well. Your team did an excellent job on the project overall. Good action plans and the dates were met and the go-live hit to the minute today. Your team is very good technically and with our team from a customer relationship standpoint. This is one of the best managed projects I have seen by a supplier in 30 years of management. Please thank the entire team on my behalf.”

*Managed Phone System

V.P., Empire Comfort Systems, Inc. – Belleville, IL

“First, I just want to say that your customer service is the best I have ever dealt with. I mean this honestly. Your technicians are truly the best. I would like to give a shout out to Arik who was at our office today. This young man was able to solve a very frustrating problem we had by switching over to AT&T. He handled it perfectly and professionally when I dealt with nothing but rudeness and being on hold all day yesterday and today with AT&T. He was able to fix and solve the problems that AT&T created and called AT&T on our behalf to get everything worked out. He is amazing! I told him so and thought you should know as well.

Unfortunately, the only emails companies get are complaints. I wanted to change that by sending one that simply shows my gratitude and appreciation for CTS…and for Arik. I simply wish that other companies would take direction from CTS on how to treat their customers. It is also refreshing to see the technicians that work for CTS enjoy their job and the company they work for. That just shows me that this is a great company and I am so thankful we have you.”

Harvey Behme & Associates, P.C. – Mount Vernon, IL

“CTS service was awesome, and I cannot praise the 4 individuals enough. Bruce was excellent at helping us select what would best serve our needs. He was patient and understanding when I would ask the same questions over and over. Debbie helped us get the install set up, and what we needed when we needed it. She was courteous and had a lot of patience with me as we tried to get dates that would work for both of us. Steve, wow….Steve knows his job…he was awesome to work with, getting everything done in his time frame. He had these lines and phones set up and ready to go in no time. Arik…I cannot say enough about Arik, he was patient with all our questions, getting everything like we need it. Courteous, when others would have been quick to lose some cool. If something was not right, Arik was here to get it corrected, and he would work till it got corrected. He would stop by to make sure everything was still working as it should, and that we understood everything. He went above and beyond to make sure we were satisfied. Each of these 4 individuals made it possible for us to have these phones up and running as quickly as possible. Without their knowledge and dedication to their job, it would not have been possible. Thank you Bruce, Debbie, Steve, and Arik for making my job that much easier…CTS is Awesome……Thank you so much….”

*Managed Phone System

Cherry Insurance Services, Inc. – Carbondale, IL