UNIFIED COMMUNICATIONS

Increase your company’s productivity, profitability and competitive advantage by improving your mobility and accessibility—all for a fixed cost!

Communications without Borders

Employees need to stay productive and accessible, regardless of location. Find the solutions to all your communications issues in one platform with CTS Unified Communications Systems.

Complete VoIP

• CTS can replace the dial tone your business has historically received from local and long-distance providers. You’ll enjoy a great deal more functionality with VoIP than with your standard phone line. It includes features such as disaster recovery, DID’s (private numbers) and caller ID pass through to your mobile phone. Plus, you’ll often find savings with SIP technology!

• Get a free, no-obligation Telco assessment. Just send CTS a copy of one month’s phone and connectivity bills.

VoIP Systems

Find easily scalable phone systems that can support thousands of users across multiple locations. CTS Cloud and Premise-based IP Phone System offer a full suite of business-enhancing features that will drive productivity and profitability to your employees, providing an ROI to your business. CTS also consults with your company to understand your business’ needs and to deliver the best, customized solutions that fit your organization’s vision.

MOBILITY

Be available on your terms to both internal staff and customers. Our mobility platform makes you accessible through one phone number and delivers calls wherever you are.

CALL CENTER APPLICATION

Get enterprise-level call-center functionality in addition to your day-to-day and front-office needs. Our applications improve customer experience by automating call handling either through situational or skills-based routing. Other benefits include real-time and historical reporting, along with real-time supervisory tools such as agent assistance and live interactive training with no additional hardware needed.

VIDEO CONFERENCING

Increase staff productivity and collaboration with integrated point-to-point HD video. It allows you to conduct secure and reliable “face to face” meetings in real-time.

PRESENCE MANAGEMENT

Improve customer experience and decrease unnecessary interruptions with an at-a-glance view of your staff’s availability.

EMAIL, VOICEMAIL & CHAT

Simplify your business communications by incorporating email, voicemail and fax capabilities, all within a single communications tool.

INSTANT MESSAGING

Spontaneously collaborate with anyone in your company through a secure chat window. Then, save and archive sessions for future reference.