Unified
Communications
Voice Over Internet Protocol (VOIP) Solutions
Partnerships, Certifications, Affiliation
Our Ecosystem of Excellence and Expertise
superior customer support
Effective Communication Is Vital to Your Business
At Complete Technology Solutions (CTS), we believe that effective communication is vital to your business. It can be the difference between a great customer experience or a missed opportunity. With our VoIP technology combined with the right cloud services and our superior customer support, you’ll find the solutions to all your communications issues in one platform.
Our Benefits
Our Business Phones Benefits
CTS Cloud & Premise-based IP Phone system offers a full suite of business-enhancing features that will drive productivity and profitability to your employees, resulting in a competitive advantage.
Business Phones
CTS VoIP business phone systems provide high-definition quality voice attributes for exceptional call clarity and accessibility, no matter where you are located.
Mobility
Be available on your terms to both internal staff and customers. Our mobility platform makes you accessible through one phone number and delivers calls wherever you are.
Call Center Application
Get enterprise-level call-center functionality in addition to your day-to-day and front-office needs. Our applications improve customer experience by automating call handling either through situational or skills-based routing. Other benefits include real-time and historical reporting, along with real-time supervisory tools such as agent assistance and live interactive training with no additional hardware needed.
Video Conferencing
Increase staff productivity and collaboration with integrated point-to-point HD video. It allows you to conduct secure and reliable “face to face” meetings in real-time.
Presence Management
Improve customer experience and decrease unnecessary interruptions with an at-a-glance view of your staff’s availability.
Email, Voicemail & Chat
Streamline your business communications by incorporating email, voicemail, and fax capabilities, all within a single communications tool. Spontaneously collaborate with anyone in your company through a secure chat window, and then save and archive sessions for future reference.
We’re CTS
Your innovation partner for
technology-driven business
success since 1984
99
Client Satisfaction
500
Projects Delivered
40
Years in Business
6
Years Avg. Retention
intelligent Disaster recovery
Strengthen your company’s backup and recovery with intelligent business continuity from CTS
Disaster recovery begins with a strong backup solution. Our backup solutions include:
A fully automated backup process
Backup testing EVERY DAY to verify success and ensure restoration capabilities
Individual file restoration abilities when a full system restoration isn’t needed
Backup reporting so you can continually monitor your system’s backup status,
Message From President
Our IT consulting and outsourcing services cater to businesses that require reliable IT infrastructure solutions while also focusing on cost-effectiveness. We offer end-to-end solutions that empower your business to succeed.
AWARDS :
President’s Award for Exceptional Economic Achievement
2016, 2017, 2018, 2019
Prime Destination for Enterprises
Why CTS for Complete VoIP?
CTS can replace the dial tone your business has historically received from local and long-distance providers. You’ll enjoy more functionality and cost savings with VoIP than with your standard phone line. It includes features such as Disaster Recovery, DID’s (private numbers), and caller ID pass-through to your mobile phone. To deliver the best customized unified communications solutions, CTS consults with you to understand and resolve your business needs and pain points. Today’s business owners look to CTS when they need to:
How can we securely and reliably back up your data?
Who within your organization has access to sensitive data, and how can we ensure its protection?
What measures can be taken to enhance your employees’ awareness of security risks, covering aspects like passwords, suspicious emails, and potentially harmful websites?
How can you realistically budget for your IT expenditures over the next year, three years, or five years?
Are you optimizing the investments you’ve made in technology?
What’s the most effective approach to transition your legacy systems to modern technologies?
Client Stories
Success through CTS Partnership and
Technology Excellence
“ Exceptional customer service, cost savings, and great products.
Kim Stambaugh
City of Mascoutah, IL
We’ve been with CTS for 27+ years, and they’ve consistently delivered exceptional service, cost savings, and great products. Their staff is highly responsive and never pushes unnecessary services or products. Their low employee turnover is a significant advantage.
Our Process
Communications Without Borders
Creating a hybrid workforce is essential to your competitiveness, as well as attracting and keeping talent in your organization. Employees need to stay productive and accessible, regardless of location. Find easily scalable phone systems that can support thousands of users across multiple locations. Our Cloud & Premise-based IP Phone System offers a full suite of business-enhancing features that will drive productivity and profitability to your employees, providing an ROI to your business.
Our Locations
Headquartered in Sparta, Illinois, Providing Global Reach with Remote Support
Headquarters
154 W Broadway St, Sparta, IL 62286, United States
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Check out our blogs to gain insights into trends in technology, approaches to cybersecurity, and ways to grow and transform your business.
