Voice Over IP for Businesses: Should Your Company Switch?

How Much Will Poor Communication Cost Your Business?

Poor communication costs big business well over $60 million each year. If you’re still using an analog phone at your company, we’re willing to bet that miscommunication has impacted your bottom line in some way.

Are you ready to do more, enjoy increased flexibility and have better communication between your team and your clients? If so, voice over IP for businesses can make it happen for you.

VoIP vs Analog: The Basics

Before we get into the specific features and benefits of making the VoIP switch, let’s talk about how VoIP differs from your traditional phone system.

VoIP stands for “voice over Internet protocol.”  This means that you’re actually making your calls over the Internet, not through traditional phone lines and analog systems. As long as you have an Internet connection, you can make calls anywhere at any time, including local and long distance calls.

Serious Savings

Did you know that about 85% of all projects go over their set budget?

While you might not be able to cut corners when it comes to some projects, VoIP phone systems can help you save serious cash when it comes to communication. Since calls are made over the internet, you no longer have to worry about the cost of long distance or international calls to clients. While the cost of analog phone calls can quickly add up, VoIP usually charges a set monthly fee to make calls from anywhere to anywhere — regardless of whether or not those calls are domestic or international. This means you can say goodbye to those hefty single-call charges for good!

VoIP services can save you in tons of other ways with their benefits like automatic call forwarding and instant message systems. These features potentially help businesses save on staffing costs. Additionally, VoIP systems do not require onsite IT staff. If any problems arise, you can contact your VoIP provider, like CTS, instead of being forced to hire another vendor to fix the issue.

The increase in productivity you’ll receive from a VoIP phone system will help improve profitability and save on the costs caused by miscommunication.

Video Conferencing and Secure Chats

Another reason you should consider switching to VoIP? You’ll have more ways to communicate with your customers and staff. You can benefit from access to high definition video conferencing. This way, you can have face-to-face, real-time meetings with your team members no matter where they are. This is especially useful for companies with a large remote workforce. Video conferencing allows for more direct communication and helps you to cut down on confusion. You can host a one-on-one video conference or schedule a set conference meeting time with everyone on your workforce, ensuring everyone is on the same page.

Our VoIP services include an instant messaging feature. This means that you can quickly send a team member a message so you can get clarification on smaller issues that don’t require a phone call. Use the chats to keep your clients updated on their order status, answer quick questions and tons more features. The chat feature is completely secure, and you can also save and archive your chat sessions so you can return to them later. This will allow you to have a paper trail of conversations, which will help you to avoid crossed wires in the future.

Flexibility in Your Work Life

The times are changing, and remote or hybrid work solutions are becoming the new normal for most businesses. With the pandemic forcing many businesses to work from home, flexibility is becoming a must-have for employees.

The average American will work about 1,790 hours in a single year. However, ask yourself if all of those hours are as productive as you’d like for them to be. How much of your time is spent waiting for that important phone call to come in? What about making calls to clear up miscommunications? You don’t want to feel like you’re chained to your desk — and you’d like to be able to get more out of every workday.

VoIP services can help to make that happen — take calls anywhere you have Internet access. (Yes, including at the beach.) Our VoIP package includes call forwarding features., meaning even if you’ve left the office for the day, you can set up a number where you’d like to receive calls. This allows you to be more available to your clients — without having to sacrifice your sanity.

Voice Over IP for Businesses: Wrapping Up

Considering switching to VoIP now that you understand both the basics and benefits? If so, then we’d love to help ensure the transition goes as smoothly as possible.

We provide excellent and intuitive VoIP services that will streamline your business and improve communication across the board. We also offer managed IT and cloud solutions, in addition to access control and surveillance services.

Get in touch with us today to learn how we can help you to get more out of every workday.

One Partner. Complete Solutions. Better Results.

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